Patient Representation at NYM
A Trusted Friend and Advocate
The NYM patient representative is a concerned advocate who will assist you and your family with questions about the Hospital. This person will be your contact during your visit should you have questions, concerns or special needs.
If you or your family feel that there may be a problem with the care you are receiving, contact the patient representative. This person can coordinate meetings for patients and family members with doctors, nurses and other staff to resolve problems.
Your representative can also help with interpreter services (including American Sign Language) for patients who cannot communicate in English; addressing cultural needs; notary public services; information about advance directives; and referrals to appropriate services in the Hospital and/or the community.
To take advantage of these services from 8am to 5pm Monday through Friday, call 718.780.3375.
To take advantage of these services after 5pm or before 8am on weekdays, anytime on weekends, and/or anytime on holidays, call Nursing Administration at 718.780.3556.
Plan Ahead to Ensure Better Care
At New York Methodist, we want every patient to understand his or her right to accept or refuse medical treatment. Plus we encourage patients to plan ahead and provide “advance directives” in accordance with State law. “Advance directives” are verbal or written instructions made by you that tell the Hospital what treatment you would like to receive should you be too sick to tell Hospital staff yourself. The “directives” could include:
- Health care proxy (you give permission to a trusted friend or family member to make medical decisions for you should you be too sick to make decisions yourself)
- Do not resuscitate order (you give permission to Hospital staff to not revive you should your breathing or heartbeat stop)
- Living will (you provide the Hospital with written directions requesting certain medical treatments)
For religious or personal reasons, if you choose not to issue any “advance directives,” the Hospital will honor your right. If you become incapable of making decisions, your medical treatment will be determined by your next of kin and your doctors.
To download a Patient Advocate brochure, click here.