Wilson Ng,
Project Contact Volunteer
"Simply put, Project Contact is awesome!  It's the smile on the patient's face, the look of true gratitude and the warm faces of NYM's employees that keep me coming back."

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Project Contact Program

Project Contact Volunteers prepare a stretcher.

The Project Contact program is designed to relieve stress experienced by patients and their family members during emergency room visits.

Volunteers become part of the Emergency Department team, serving in four areas: Treatment, Registration/Triage, Rapid Evaluation Unit, and Pediatric ER. Volunteers work directly with patients, caregivers and medical professionals. This is a patient-focused assignment that allows volunteers the opportunity to enhance the high quality of service given at New York Methodist while observing and learning how care is provided in a modern fast paced emergency room.

In order to qualify, applicants must have previous patient care experience, have completed, or be near to completing their sophomore year of college. Priority will be given to juniors, seniors and postbaccalaureate students. Candidates who speak a second language are strongly encouraged  to apply. During the interview we will be screening for maturity and well developed critical thinking skills.

This program requires a Project Contact Orientation as well as twelve hours of training beyond the general orientation. An eight-hour a week service commitment, divided into two four hour shifts for no less than six months, is mandatory. Unlike other patient care placements it is not unusual for volunteers to stay beyond their four hour shift when there is a critical need. Placements are available seven days a week, fifteen hours a day.

This is a service experience, not a shadowing experience.

Acceptance for this volunteer opportunity is extremely competitive.


  • Minimum Age: We are seeking mature college students, working professionals and post baccalaureate students preparing for careers in medicine.
  • Minimum Time Required: Eight hours a week for a total of at least 150 hours.
  • Available Times: 8:00 am - 11:00 pm.

Program Best Suited for:

  • Students and working professionals.